Downtown Dubai

وسط مدينة دبي

Dubai

United Arab Emirates

Information questions

Frequently Asked Questions

Will I receive the same product that I see in the picture?

we strive to ensure that all our product images accurately represent the items you will receive. The product you see in the picture is a true representation of what you will get. If you have any concerns or questions, our customer service team is here to help.

Where can I view my sales receipt?

You can view your sales receipt in your account on our website. Simply log in to your account, navigate to the 'Order History' or 'Purchase History' section, and select the relevant order to view and download your sales receipt. If you encounter any issues, our customer service team is available to assist you.

How can I return an item?

To return an item, follow these simple steps:

  1. Log in to Your Account: Access your account on our website.
  2. Go to Order History: Navigate to the 'Order History' or 'Purchase History' section.
  3. Select the Item: Find the order containing the item you wish to return and select it.
  4. Initiate a Return: Click on the 'Return' or 'Request Return' button next to the item.
  5. Follow Instructions: Complete the return form with the required details and follow the provided instructions for shipping the item back to us.

Once we receive and inspect the returned item, we will process your refund or exchange. If you have any questions or need further assistance, please contact our customer service team.

 
 
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Will you restock items indicated as “out of stock?”

Yes, we regularly restock popular items. If an item is currently out of stock, you can sign up for notifications on the product page to receive an email alert when it becomes available again. Alternatively, you can contact our customer service team for more information on the expected restock date.

Where can I ship my order?

You can ship your order to any location within the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain. During checkout, simply provide your desired shipping address, and we'll ensure your order is delivered promptly and securely.

Information about us

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